Ordering FAQs

Ordering FAQs

Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.

1.How do I make an order?

Step 1: Register

You will need to create an account with us first before being able to place an order. We will ask you for your details and send an email confirmation upon successful registration.

Step 2: Sign in

Once you have created an account, you may sign in with your username and password. We ask that you keep your password safe.

Step 3: Browse & Shop

You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart.

Step 4: Checkout & Place Order

Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’.

Step 5: Make Payment An email will be sent once you have placed your order. You will need to pay for your order in full within 48 hours; otherwise your order will be cancelled in our system.

2.Is there any MOQ for order?

No MOQ limited for shopping as we set up the price depends on Quantity.the more you buy,the price will be more cheaper.

3.How to Quick Shopping?

Browser all products in category page nor in product page,you will see the Quick View button and click for quick shopping.

4.How do I check my order status or view my order?

You will be able to check the status and details of your current and previous orders by visiting My Account > Orders after you log in or input your order number in Home page left side bar without log in.you will get a E-mail doe tracking.

5.I’m having trouble placing my order, what can I do?

If you encounter any difficulties with your order, our dedicated Customer Service Team is available to assist you. Please don't hesitate to reach out to us at Repairtools@oneprofix.com for prompt assistance.

6.Can I change my order?

We regret to inform you that we do not currently provide the option to make changes to an order once it has been placed on the customer side. We recommend reaching out to us to confirm if any modifications are possible or alternatively, you may place a new order directly. Rest assured, we will consolidate and ship all your latest orders together.

7.Can I cancel my order?

To cancel your order prior to payment, please post comments or contact our Sales Team at Repairtools@oneprofix.com or through Live Support. However, if a payment is not received within 48 hours, your order status will be automatically changed to "Canceled."

8.Why was my order canceled?

We kindly request that payment be made within 48 hours of placing an order. Please note that if payment is not received within two days, our system will automatically cancel your order.